I can't access my tree AGAIN! I sent a complaint:
Lately, there's been a lot of downtime with the MyAncestry section of the site. Given that I pay for this site, I'm trying to understand why the most important area of the site has had so much downtime (at least 3 times inaccessible) in the past 2 weeks. I understand that there will be downtime when upgrading and adding new features. In that case, a notice should be sent out to all members or posted prominently on the front page that the MyAncestry area is down for upgrades. I have seen that message once, but most times, the page just won't load. I mean, it's 8pm CST. At worst, take bandwidth from less popular areas of the site so that we can ALWAYS access our trees.
What's the explanation and the remedy?
Should have an answer by Mon.
Update:Ancestry responded quite promptly. While they were apologetic for not giving an advance warning of the site outtage, they reminded me that the trees are free and I am paying for access to records. Also, they noted that they are making improvements that will increase the speed and usability of the site.
The Power of Speaking Up
32 minutes ago